Vacation Travel Customer Satisfaction Survey

Thank you for traveling with Burkhalter Travel. We appreciate your business and look forward to serving your future travel needs. In order to be sure we are meeting your expectations, we would appreciate it if you could take a few minutes and fill out this brief survey. Thank you for your assistance.

Name
Your Email
Phone
Address
Date(s) of Travel
Name of Travel Agent(s)
Burkhalter Location
Have you worked with Burkhalter Travel before? YES     NO     N/A
How did you hear about Burkhalter Travel?

YesNo N/A
Was our staff knowledgeable while handling your call?
Was our staff friendly and professional?
Was your agent courteous and helpful?
Was your order handled in a timely manner?
Were callbacks made in a timely manner?
Were special requests handled properly?
Were you offered a money saving option?
Were your documents delivered when promised?
Were your tickets/documents correct?
Were your advance seat requests correct?
Did you receive proper "frequent flyer" credit?
Passport/Visa requirements explained
Have you been informed of all Burkhalter's services?
Method of travel (select all that apply)       Air     Cruise     Tour     Other

If you have used our on-line Travel Reservation System (air, car or hotel) please let us know which services you used and what you thought of it.
Overall, how would you rate the following:Excellent    Good       Fair    Unacceptable
Burkhalter's performance in servicing your travel arrangements?
Overall value of your trip?
Overall satisfaction with your trip?

Please list any additional services that you would like to see Burkhalter Travel offer or provide any suggestions for improvement.
Will you use our services the next time you plan to travel? Yes No

If no, please explain why not.

Would you like to receive periodic notification by email about vacation specials and cruise discounts? Yes No

If yes, please fill in the email address box at the top of the survey form. Please read our Privacy Policy Statement before choosing this option.

In exchange for your time in completing this form, if you include your name and address, we will send you a $10.00 "Burkhalter Bucks" coupon. (Limit one per household.)