I have used Gail four or five times. Each time we’ve worked with her things went smooth. We would not continue to use her if we were disappointed in her work. She is thorough, she responds to questions very quickly, either by phone, by text, or by email. Even when Covid screwed up the entire travel industry, she was there for us. I’m sure her workload was insurmountable, but she was still there for us.
My wife and I are planning a couple of big trips in the next two or three years. We will definitely be looking up Gail.
Wipp
Deforest, Wisconsin
Ceera was extremely helpful. In fact, I don't know how we would have managed without her! After we initially booked the trip, one of the travelers in our party wanted to do only part the cruise portion of the journey (everyone else was doing both the cruise and Denali. She handled all the changes with Holland America -- that was great. After we paid for the trip, one of our party was no longer able to do the trip. We had insured the trip but I dreaded the hassle of getting a refund. Again -- without being asked-- Ceera handled that. She was just terrific! I would definitely book with her again!
freqtraveler
Madison
Kayla was extremely helpful with my many questions and complex reservation with travelers from multiple cities. We mostly communicated through email, but had an occasional phone call when necessary. We had zero issues on our trip!
Kim
Dubuque Iowa